QUESTIONS & ANSWERS

FAQ

QUESTIONS & ANSWERS

The National Property Draw offers a selection of competitions from Lifestyle and Special Event competitions to property competitions, which offer a potential combination of incredible prizes and gives entrants the opportunity to become a homeowner.

It is neither. The National Property Draw is a paid prize competition platform. As a prize competition, we are required to ask entrants to answer question(s) / complete a puzzle that covers the skill, knowledge or judgement element as set out by law and guidance issued by The Gambling Commission.

We can only award the prize to the actual entrant; we cannot transfer the prize to a person you nominate. However, after you have been awarded your prize if you wish to gift this to someone else, this is entirely at your discretion (although there are some restrictions which apply to the transfer of certain prizes such as cars and alcohol).

Unless stated otherwise the National Property Draw will choose the colours of any items that make up the prize with the exception of customizable vehicles where the winner will be able to choose their preferred colour.

No. I am afraid we cannot answer any questions about the specific products that make up the prizes.

No. The National Property Draw is a registered company with long terms ambitions to award incredible and life-changing prizes to its entrants as well as providing much-needed support to incredible charities.

No. The current competitions are simply the launch model, and we intend to release new and exciting competitions throughout 2020.

Some suppliers choose not to be named and other times the suppliers depend on the prize and location of the winner.

ICO stands for Information Commissioner’s Office. The ICO is an independent UK regulator set up with the purpose of upholding information rights in the public interest. If a company holds your personal data, they must register with the ICO and manage your personal data in the correct way.

You can find information on what personal data we hold and how we use it by visiting our privacy policy page.

The National Property Draw competitions are currently only open to residents of Scotland, England and Wales.

Unfortunately, due to the complex nature of other countries laws regarding their citizens entering competitions operated outside their country, we are only able to offer entry to residents from Scotland, England and Wales currently.

Yes. You must be a minimum of 18 years of age to enter the competitions.

Yes. To enter the competitions we require your first and last name, your home address, home number and mobile number and email address.

No. The National Property Draw can only accept answers in English. If you submit an answer in a language other than English your entry may be deemed invalid and void.

Yes. The entry price is listed on each competition and there is an admin fee of £0.25p per purchase.

No.

A confirmation email will be sent to you after you have completed your purchase.

Yes, your unique draw numbers will be emailed to you after purchase. You should receive your confirmation email and then a second email containing your draw numbers.

If your confirmation email and draw numbers email do not appear in your inbox folder please make sure you check your spam or junk folder.

You should receive both emails within 15 minutes of completing your purchase. If you have checked your inbox folder, spam folder and junk folder and can’t see your confirmation email or draw numbers email then please wait 24 hours. If after 24 hours you still have not received your emails then please contact us using [email protected] and we will investigate the issue.

Entry details are explained on the homepage and entrants guide.

The National Property Draw will ask one question that applies to all property, lifestyle and special event competitions in a single competition round. There will be different questions for each different round of competitions.

Yes. Once the competition closes a new question will be added for the next set of competitions.

Once all the current competitions close, we will release the correct answer on the website.

The National Property Draw is a prize competition platform we are required to ask a question to demonstrate skill, judgement or knowledge as set out by law and guidance issued by The Gambling Commission.

We are unable to comment on whether other competitions are legal but what we can say is that The National Property Draw follows the guidelines as set out by The Gambling Commission which states a simple question that is widely known, obvious or easily searchable on the internet does not satisfy the skill, judgement or knowledge element required to be a genuine prize competition.

No. You must use your own skill, judgement or knowledge to complete the question.

Yes, you will be given a unique competition entry number every time you enter a competition.

No. The National Property Draw operates strictly online. In order to receive your entry numbers, you must provide a valid email address.

As many times as you like as long as you don’t exceed the £99.25 transaction limit.

Yes. You can find all the information that is relevant to each competition on the actual page as well as the competition notice for each competition.

You can find this information in the competition notice on each competition page.

The prize is not guaranteed, and we do require a minimum number of paid entries to allocate the prize in full as described. If the minimum number of paid entries is not met by the close of the competition, The National Property Draw reserves the right to allocate cash or part of the prize or a combination of both. If the minimum number of paid entries is not met and we are unable to allocate the original prize, the substitute prize may be a combination of the prizes listed or a cash value. This may be significantly less in value. The guaranteed prize value if we do not reach the minimum number of paid entries to award the prize in full is 65% of total revenue received from sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) no other costs are deducted before the winner receives their prize. Examples Property Competition sells 58% of available entries, and the prize fund was worth £1.75m based on the sale of all 350,000 entries available at £10.00 per entry. The prize value that would be allocated would be 65% of all entry sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry). The sale of 58% of 350,000 entries available would be equal to 203,000 entries purchased at £10.00 per entry. Total sales would amount to £2,030,000. The winner would receive 65% of the total sales, which would be £1,319,500. Our nominated charity would receive £497,350, and the remainder would go towards our operating costs. Lifestyle & Special Event Competition sells 58% of available entries, and the prize fund was worth £300,000 based on the sale of all 100,000 entries available at £4.50 per entry. The prize value that would be allocated would be 65% of all entry sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry). The sale 58% of 100,000 entries available would be equal to 58,000 entries purchased at £4.50 per entry. Total sales would amount to £261,000. The winner would receive 65% of the total sales, which would be £169,650. Our nominated charity would receive £31,973, and the remainder would go towards our operating costs.

No, we will never extend dates to sell more entries.

The closing date is final although in exceptional circumstances we may have to postpone a competition.

Please refer to our terms and conditions for Property competitions and the Lifestyle and the Special Event competitions which explains when we will and will not refund.

Please refer to our Property competitions and the Lifestyle and the Special Event competitions which explains the process in the event of a cancellation or if we have to postpone.

Please refer to our terms and conditions for Property competitions and the Lifestyle and the Special Event competitions which explains the process in the event of a cancellation or if we have to postpone.

Three months approximately, exact dates are listed on the individual draw pages.

The start and end date information of each competition is set out in the relevant competition notice and, on the page specific to each competition.

The draw will be made within seven days of the closing date.

The winner will be contacted via the details they provided.

The winner will be notified within two days of the draw having been operated.

We will attempt to contact the winner for up to a maximum of 14 days from the draw being operated. If we are unable to contact the winner within 14 days of the draw, we will conduct another draw and select a new winner.

No. The National Property Draw works with an independent registered draw management company who will select the winners.

The winner is selected by an independent registered draw management company which uses a random number generator that has been approved and verified by the Gambling Commission.

We endeavour to allocate all prizes within 30 days, but some prizes may take longer. For example, a vehicle that you have customised may take up to 9 months for delivery.

Provided sufficient entries have been purchased, most prizes will be delivered, but you may be required to collect certain items that form the prize. For example, you may be required to collect any vehicle that forms part of the prize from our nominated dealerships.

Prizes may be delivered over multiple deliveries and you will be required to sign for your items.

No, this is entirely optional. Each winner will be invited to take part in other publicity, and we hope that the winner will want to do this but it is very much their decision.

Yes, within 14 days of the competitions closing this information will be available on the website.

We do intend to release the name and county of each winner on our website unless a winner does not want such information to be published or made available.

This information is listed individually in each competition and in the competition notices. Please refer to our terms and conditions and the relevant competition notices.

They vary across each competition and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

One.

Stamp duty/LBTT costs have been included/accounted for as part of the Property competitions.

Either a cash prize will be awarded or a combination of prizes and cash. Please refer to our terms and conditions and the relevant competition notices.

No, if either a cash prize or prizes/cash combination is awarded as an alternative due to the minimum number of entries purchased not being reached, the clause of the prize will be 65% of total sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) for the competition that was entered. Please refer to our terms and conditions and the relevant competition notices

65% of total sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) Please refer to our terms and conditions and the relevant competition notices.

No, costs are not removed before the winner receives their prize.

Each competition differs in price. Please check each competition for the price. There is also a 25p admin charge per transaction.

There is a £0.25p charge added at the end of each transaction. It is a one-off charge whether you purchase one or more entries.

Online by credit or debit card or PayPal.

If you have an account you can use the ticket support to contact us, alternatively if you checkout as guest you can contact us at [email protected] and advise us on what the problem is.

Yes, payments must be made by personal debit or credit card. We do not accept business cards.

No. The National Property Draw operates strictly online.

No.

The winner will not pay any fees to receive their prize.

Payments are taken online at the time of purchase, and The National Property Draw’s payment provider is PCI DSS LEVEL 1 COMPLIANT.

No. The National Property Draw never stores or has access to your card details.

Yes. The National Property Draw will email you a confirmation statement listing your purchases, your competition entry number and the price you paid to enter the competitions.

No. Your details will only be used for the competitions you enter in accordance with our privacy policy.

Yes. The National Property Draw’s payment provider is PCI DSS LEVEL 1 COMPLIANT.

This means the payment provider is operating to recognised standards of compliance when they process or transmit your card details.

No. The National Property Draw will not hold any funds during the competition. All funds will be held by the payment provider.

It is the responsibility of the winner to seek independent tax advice.

Please refer to our terms and conditions for the Property competitions and the Lifestyle and the Special Event competitions which explains when we will and will not refund.

Entries which are received after the Closing Date will not be entered into the Competition. The Promoter is not responsible for late, illegible, incomplete, defaced, damaged, corrupt, lost or delayed entries or for any server, network, internet connection, computer hardware or software failures or errors of any kind. Proof of transmission or posting will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties. PLEASE BE AWARE THAT IF AN ENTRY IS RECEIVED AFTER THE CLOSING DATE YOU MAY STILL BE CHARGED AN ENTRY FEE (AND AN ADMINISTRATION FEE) WHICH WILL NOT BE REFUNDED.

Yes. The National Property Draw has been designed to support Charities.

Yes, unless cancellation which you can read more about in our terms and conditions.

The actual amount that will be donated to charity will vary according to the type of competition and the number of entries purchased in any competition.

For Property competitions, our nominated charity will receive 70% of the sale proceeds (excluding administration fees) after the value of the prize (calculated in accordance with the applicable competition terms and conditions) has been deducted

For Lifestyle competitions, our nominated charity will receive 35% of the sale proceeds (excluding administration fees) after the value of the prize (calculated in accordance with the applicable competition terms and conditions) has been deducted

For Special Event competitions, our nominated charity will receive 35% of the sale proceeds (excluding administration fees) after the value of the prize (calculated in accordance with the applicable competition terms and conditions) has been deducted

Funds raised from the Property & Lifestyle competitions will solely support animal charities while the Special Event competitions will support non-animal charities during the second competition period.

Our incredible launch charity is Support Dogs, you can read about them on our charity page.

Support Dogs will receive a percentage of funds from all competitions from our first round of competitions including the Special Event competitions.

We are now open for applications from charities who would like to receive funds from our second round of competitions.

The deadline for applications to be considered for possible funding for the second round of competitions is to be confirmed.

It will depend on the applications received and the individual needs of the charities.

Charities are invited to submit a completed application which is then reviewed against specific criteria.

Yes, there is an application form available on our website at the bottom of the Charity page.

Yes, the charity guidelines can be found at the bottom of the charity page and explain what makes a charity eligible for funding.

All charities receiving funds must have an agreement in place.

The winner will not pay any fees to receive their prize.

Stamp duty/LBTT costs have been included/accounted for as part of the Property competitions and any property allowance in any of the Lifestyle competitions.

Legal costs have been included/accounted for as part of the Property competitions and any property allowance in any of the Lifestyle competitions.

No, if you win The My Dream Home competition you can purchase as many properties as you wish but it is a requirement to include all legal fees stamp duty or LBTT costs.

No, we do not pay these costs unless otherwise stated in the competition notices.

The winner should seek independent tax advice in respect of their specific circumstances. For example, if the winner is the owner of another residential property they may be liable to pay an additional dwelling supplement

It is completely your choice where you would like to purchase.

No, this is completely your choice.

This information is listed individually in each competition and in the competition notices and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

They vary across each competition and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

One.

This information is listed individually in each competition and in the competition notices and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

Either a cash prize will be awarded or a combination of prizes and cash. Please refer to our terms and conditions and the relevant competition notices.

No, if either a cash prize or prizes/cash combination is awarded as an alternative due to the minimum number of entries purchased not being reached, the clause of the prize will be 65% of total sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) for the competition that was entered. Please refer to our terms and conditions and the relevant competition notices

65% of total sales (excluding the £0.25p administration fee that is applied at checkout per purchase not per entry).). Please refer to our terms and conditions and the relevant competition notices.

No, costs are not removed before the winner receives their prize.

The prize is not guaranteed, and we do require a minimum number of paid entries in order to allocate the prize in full as described. If the minimum number of paid entries is not met by the close of the competition, The National Property Draw reserves the right to allocate cash or part of the prize or a combination of both. If the minimum number of paid entries is not met and we are unable to allocate the original prize, the substitute prize may be a combination of the prizes listed or a cash value. This may be significantly less in value. The guaranteed prize value if we do not reach the minimum number of paid entries to award the prize in full is 65% of total revenue received from sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) no other costs are deducted before the winner receives their prize.

Examples
Property Competition sells 58% of available entries, and the prize fund was worth £1.75m based on the sale of all 350,000 entries available at £10.00 per entry. The prize value that would be allocated would be 65% of all entry sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry).

The sale of 58% of 350,000 entries available would be equal to 203,000 entries purchased at £10.00 per entry. Total sales would amount to £2,030,000. The winner would receive 65% of the total sales, which would be £1,319,500. Our nominated charity would receive £497,350, and the remainder would go towards our operating costs.

No, we will never extend dates to sell more entries.

Entries which are received after the Closing Date will not be entered into the Competition. The Promoter is not responsible for late, illegible, incomplete, defaced, damaged, corrupt, lost or delayed entries or for any server, network, internet connection, computer hardware or software failures or errors of any kind. Proof of transmission or posting will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties. PLEASE BE AWARE THAT IF AN ENTRY IS RECEIVED AFTER THE CLOSING DATE YOU MAY STILL BE CHARGED AN ENTRY FEE (AND AN ADMINISTRATION FEE) WHICH WILL NOT BE REFUNDED.

The winner will not pay any fees to receive their prize.

Stamp duty/LBTT costs have been included/accounted for as part of the prize if any property allowance in part of the Lifestyle competitions.

Legal costs have been included/accounted for as part of the prize if a property is included in any of the Lifestyle competitions.

It is completely your choice where you would like to purchase.

No, this is completely your choice.

This information is listed individually in each competition and in the competition notices and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

They vary across each competition and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

One.

This information is listed individually in each competition and in the competition notices and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

Either a cash prize will be awarded or a combination of prizes and cash. Please refer to our terms and conditions and the relevant competition notices.

No, if either a cash prize or prizes/cash combination is awarded as an alternative due to the minimum number of entries purchased not being reached, the clause of the prize will be 65% of total sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) for the competition that was entered. Please refer to our terms and conditions and the relevant competition notices

65% of total sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry). Please refer to our terms and conditions and the relevant competition notices.

No, costs are not removed before the winner receives their prize.

The prize is not guaranteed, and we do require a minimum number of paid entries in order to allocate the prize in full as described. If the minimum number of paid entries is not met by the close of the competition, The National Property Draw reserves the right to allocate cash or part of the prize or a combination of both. If the minimum number of paid entries is not met and we are unable to allocate the original prize, the substitute prize may be a combination of the prizes listed or a cash value. This may be significantly less in value. The guaranteed prize value if we do not reach the minimum number of paid entries to award the prize in full is 65% of total revenue received from sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) no other costs are deducted before the winner receives their prize.

Examples
Lifestyle & Special Event Competition sells 58% of available entries, and the prize fund was worth £300,000 based on the sale of all 100,000 entries available at £4.50 per entry. The prize value that would be allocated would be 65% of all entry sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry)

The sale 58% of 100,000 entries available would be equal to 58,000 entries purchased at £4.50 per entry. Total sales would amount to £261,000. The winner would receive 65% of the total sales, which would be £169,650. Our nominated charity would receive £31,973, and the remainder would go towards our operating costs.

No, we will never extend dates to sell more entries.

Entries which are received after the Closing Date will not be entered into the Competition. The Promoter is not responsible for late, illegible, incomplete, defaced, damaged, corrupt, lost or delayed entries or for any server, network, internet connection, computer hardware or software failures or errors of any kind. Proof of transmission or posting will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties. PLEASE BE AWARE THAT IF AN ENTRY IS RECEIVED AFTER THE CLOSING DATE YOU MAY STILL BE CHARGED AN ENTRY FEE (AND AN ADMINISTRATION FEE) WHICH WILL NOT BE REFUNDED.

The winner will not pay any fees to receive their prize.

This information is listed individually in each competition and in the competition notices and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

They vary across each competition and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

One.

This information is listed individually in each competition and in the competition notices and will also depend on the number of entries purchased. Please refer to our terms and conditions and the relevant competition notices.

Either a cash prize will be awarded or a combination of prizes and cash. Please refer to our terms and conditions and the relevant competition notices.

No, if either a cash prize or prizes/cash combination is awarded as an alternative due to the minimum number of entries purchased not being reached, the clause of the prize will be 65% of total sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) for the competition that was entered. Please refer to our terms and conditions and the relevant competition notices

65% of total sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry). Please refer to our terms and conditions and the relevant competition notices.

No, no costs are removed before the winner receives their prize.

The prize is not guaranteed, and we do require a minimum number of paid entries in order to allocate the prize in full as described. If the minimum number of paid entries is not met by the close of the competition, The National Property Draw reserves the right to allocate cash or part of the prize or a combination of both. If the minimum number of paid entries is not met and we are unable to allocate the original prize, the substitute prize may be a combination of the prizes listed or a cash value. This may be significantly less in value. The guaranteed prize value if we do not reach the minimum number of paid entries to award the prize in full is 65% of total revenue received from sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry) no other costs are deducted before the winner receives their prize.

Examples
Lifestyle & Special Event Competition sells 58% of available entries, and the prize fund was worth £300,000 based on the sale of all 100,000 entries available at £4.50 per entry. The prize value that would be allocated would be 65% of all entry sales (excluding the £0.25p administration fees that are applied at checkout per purchase not per entry).

The sale 58% of 100,000 entries available would be equal to 58,000 entries purchased at £4.50 per entry. Total sales would amount to £261,000. The winner would receive 65% of the total sales, which would be £169,650. Our nominated charity would receive £31,973, and the remainder would go towards our operating costs.

No, we will never extend dates to sell more entries.

Entries which are received after the Closing Date will not be entered into the Competition. The Promoter is not responsible for late, illegible, incomplete, defaced, damaged, corrupt, lost or delayed entries or for any server, network, internet connection, computer hardware or software failures or errors of any kind. Proof of transmission or posting will not be accepted as proof of receipt. Entries must not be sent through agencies or third parties. PLEASE BE AWARE THAT IF AN ENTRY IS RECEIVED AFTER THE CLOSING DATE YOU MAY STILL BE CHARGED AN ENTRY FEE (AND AN ADMINISTRATION FEE) WHICH WILL NOT BE REFUNDED.

Yes

You will be asked to fill in our form which comprises of First and Last Name, Address and Postcode, Home and Mobile Number as well as your email address.

No, you can still enter and checkout as a guest.

No, we do not share your information unless we are required to do so by law. Full details can be found in our privacy policy on how we process your data.

No, you will receive one email asking you to confirm your account, another to confirm any purchases you may make and another with your entry numbers. We may also contact you if we discover a problem with your account or the details you provided as well as any legal requirements, we have to contact you to advise you of updates such as an updated privacy policy document.

Yes, you can find the edit my details section listed In the drop down menu of your account once you have logged in.

You can use the ticket support in your account to let us know the problem.

Yes, you will find the option to delete your account in the drop-down bar of my account once you have logged in. Please note if you delete your account, we will be unable to reactivate it and all information associated with the account including purchase and transaction history will be permanently deleted.

Yes, you will find the unsubscribe button in your account as well as on email confirmations you receive.

18+To participate you must be 18 or over and be resident in Scotland, England or Wales